My background image, music or animations won't load. What should I do?

  • Loading Animations from your website

To load an Animation as a personalized logo, background image or as a link in the publication, you must add the following ActionScript code to the first page of your animation:"");
  • Load images or background music from your website

For security reasons, Calaméo cannot access images or background music on other websites.

In order to load your background image or music in your publication, you must allow Calaméo to have access to it.

To authorize Calaméo to load images or sound, you must place a "crossdomain.xml" file containing the following text at the root of your domain:

<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "">
<allow-access-from domain="*" />

You can also download the “crossdomain.xml” file here:

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