My background image, music or animations won't load. What should I do?

  • Loading Animations from your website

To load an Animation as a personalized logo, background image or as a link in the publication, you must add the following ActionScript code to the first page of your animation:"");
  • Load images or background music from your website

For security reasons, Calaméo cannot access images or background music on other websites.

If you are a PLATINUM user, you can upload your customization elements directly to your Calaméo account. 

If you have a PREMIUM account, you must host your background image or music online to include it in your publication. In order to load the resource hosted online in your publication, you must allow Calaméo to have access to it.

To authorize Calaméo to load images or sound, you must place a "crossdomain.xml" file containing the following text at the root of your domain:

<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "">
<allow-access-from domain="*" />

You can also download the “crossdomain.xml” file here:

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